Refund & Return Policy

JonSi Srl is committed to delivering premium-quality seafood products that meet the highest standards of freshness, safety, and compliance. As we operate in the B2B wholesale seafood sector, our return and refund conditions differ from standard consumer retail policies.

1. Order Nature

All JonSi Srl transactions are handled on a quotation and inquiry basis. Prices, quantities, and delivery terms are agreed upon in advance through written confirmation (email or signed proforma invoice). No direct online payments or automated sales are processed via our website.

2. Return Eligibility

Due to the perishable nature of seafood, returns are generally not accepted once the goods have been delivered and accepted by the buyer. However, returns or replacements may be considered in the following cases:

  • Product damage or temperature deviation upon delivery (verified by documentation and photos within 12 hours of receipt).
  • Incorrect product delivered compared to the confirmed order or invoice.
  • Packaging damage that affects product integrity during transport.

3. Reporting Procedure

Any claim must be reported in writing to supun.jonsi@gmail.com within 12 hours of delivery, with supporting evidence (delivery note, temperature logs, photos, and batch numbers). Claims made after this period cannot be accepted due to the perishable nature of the goods.

4. Refund or Replacement

If a claim is approved after investigation, JonSi Srl may, at its discretion:

  • Provide a product replacement in the next shipment.
  • Offer a partial or full credit note toward future orders.
  • Issue a refund via bank transfer (if applicable).

Refunds or replacements will only be processed after verification and mutual agreement between both parties.

5. Non-Returnable Items

  • Frozen, chilled, or live seafood once delivered and accepted.
  • Products that have been stored incorrectly or mishandled after delivery.
  • Items sold as clearance, promotional, or sample stock.

6. Quality Assurance

All products are processed under HACCP, EU, and FDA-compliant facilities and shipped following approved cold-chain logistics. Each batch is inspected before dispatch to ensure compliance with temperature, hygiene, and export standards.

7. Contact

For all inquiries or return requests, please contact our Quality & Logistics department:
Email: supun.jonsi@gmail.com
Phone/WhatsApp: +39 393 007 0655
Address: JonSi Srl – Forniamo freschezza a ogni cucina d’Italia

Last updated: November 2025 · This policy complies with EU food safety and B2B trade regulations.